AIBiz Reviews Help Center

Start Here

• Add customers who should receive review requests.
• Save your review link so requests point customers to the right place.
• Create response templates for positive, neutral, and negative reviews.
• Use notes to track reviews that need staff attention before a public reply.

Review Requests

• Create a request after the customer has received service or support.
• Choose the platform or review link that matches the business profile.
• Track whether a request is planned, sent, completed, or needs follow-up.
• Keep request notes factual so staff can understand the customer context.

Response Drafts

• Use templates to keep public replies professional and consistent.
• Adjust the response to match the exact review instead of sending generic copy.
• Use private notes for staff discussion before replying publicly.
• Mark drafts as ready only after the business has approved the wording.

Monitoring Notes

• Record important reviews, ratings, platform names, and staff follow-up.
• Use sentiment to separate positive, neutral, negative, and urgent items.
• Track unresolved complaints until the owner or manager closes the note.
• Preserve context for future staff who may not know the customer history.

Daily Workflow

1. Review customers who are ready for a review request.
2. Create or update requests with the right channel and review link.
3. Log new reviews or issues as monitoring notes.
4. Draft a professional response and have staff approve it.
5. Close items only after the review request or response work is complete.

Suite Integrations

• Emailer can send review requests once sender settings are configured.
• PBX/SMS can send text review links once connected.
• CRM can show review history on the customer record later.
• Insights can report request volume, sentiment, and follow-up activity.